IKEA and their pretty useless catalog

I’m a little bit confused.

The IKEA Catalog is a marvel, reaching over 200 million people annually (according to Wikipedia).

But there is definitely an obvious fault in it’s design.

Why is it that the customer service did not have a clue what I was talking about when I called them to ask about a specific product? Because, in this marvelous catalog, the lovely products within do not have serial numbers in their description. Hmm?

Now maybe I’ve got it all wrong, as we all know IKEA have these cute Swedish names for their products. But wouldn’t it better to also include a distinct product serial number as well? I’m sure they all have them.

Well anyway, I asked for the powder-coated steel PS series of lockable cabinets which come in silver or red. And you know what she said? All they had in their computer was a piece of glass under this name.

Cough, computer says no. Not impressed.